A CRO's Project Manager is Often the Key to Successful Business Procurement

ISR's research consistently finds that a CRO's Project Manager often makes the difference between winning and losing a project for the service provider. Not only the number of years experience, or the number of similar projects managed, but also the communication skills and style demonstrated throughout the bidding process.

Sponsors Rate Project Manager Quality

In a recent study of the central labs market (See: The State of the Central Labs Market; www.isrreports.com) the impact that a Project Manager has on sponsors' experiences throughout the delivery of a project was examined. This chart illustrates the high degree to which central lab project management is correlated with overall delivery quality (although the brands are obscured in this article). Service providers with highly rated PMs also tend to receive higher overall quality ratings.

If you are a service provider and want to differentiate your offering based on quality, then hire and train the best Project Managers you can find. If you are a sponsor and you want the highest quality central lab experience, then make sure you get the service provider's best Project Managers.

—Industry Standard Research, www.isrreports.com